# Erin Pugh

Customer Success

Erin is passionate about helping field service companies get the most out of Aimsio. She works closely with clients to ensure successful onboarding, adoption, and long-term success with the platform.

## Articles

1. **[Understanding and Making the Most of Your Annual Transaction Value](/content/blog/understanding-annual-transaction-value/index.html)**  
   * Financial & Investment  
   * Published: Jun 17, 2025  
   * 7 min read  
   * Summary: Whether you’re evaluating field service software pricing options or looking to improve your construction project profitability, understanding your annual transaction value is crucial...

2. **[Field Service Trends Shaping This Decade](/content/blog/field-service-trends-shaping-this-decade/index.html)**  
   * Industry Insights  
   * Published: Mar 28, 2023  
   * 6 min read  
   * Summary: What will the future of field service look like by 2030? While 2030 may seem far off, for those who are in charge of determining the company’s course, it is a relatively recent date...

3. **[Best Practices For Rolling Out Aimsio](/content/blog/best-practices-for-rolling-out-aimsio/index.html)**  
   * Business Processes  
   * Published: Aug 19, 2022  
   * 7 min read  
   * Summary: Congratulations on deciding to start using Aimsio. We think it’s a smart choice (but we would think that, wouldn’t we!). Whether you’ve just signed up or are almost ready to roll out...

4. **[Everything You Need to Know About Job Performance and WBS](/content/blog/everything-you-need-to-know-about-job-performance-and-wbs/index.html)**  
   * Business Processes  
   * Published: May 10, 2022  
   * 6 min read  
   * Summary: One of the critical things about running a company, if not the most critical thing, is knowing how profitable you are.

5. **[Webinar Highlights: Accounting vs. Field Ticketing Software](/content/blog/field-ticketing-vs-accounting-systems/index.html)**  
   * Financial & Investment  
   * Published: Apr 13, 2022  
   * 28 min read  
   * Summary: In March of 2022 we recorded a webinar that is available for download here. But if you prefer to read the highlights, then this is the article for you...

6. **[New Feature Spotlight: Dispatch Pop Up Window](/content/blog/fs-dispatch-popup/index.html)**  
   * Technology Innovation  
   * Published: Mar 11, 2021  
   * 5 min read  
   * Summary: In release 21.05, we made significant improvements to our Dispatch feature.

7. **[New Feature Spotlight: User Preferences in Reports](/content/blog/fs-user-preferences/index.html)**  
   * Technology Innovation  
   * Published: Jul 3, 2020  
   * 5 min read  
   * Summary: The ability to set (and keep) user preferences in reports. This will save you time.

8. **[Your 2019 Roadmap to Success: 6 Places to find direction](/content/blog/6-ways-to-achieve-kpis/index.html)**  
   * Educational Guides  
   * Published: Jan 11, 2019  
   * 5 min read  
   * Summary: What percentage of your projects were over-time and over-budget?...

9. **[Is a Cloud-based App Right for Your Business?](/content/blog/is-a-cloud-based-app-right-for-your-business/index.html)**  
   * Technology Innovation  
   * Published: Oct 9, 2018  
   * 5 min read  
   * Summary: Remember CD-ROMs? How about installation procedures that should have started with, “Do you have 6 hours for this?”...

10. **[Oil and Gas Technology: Automation, Remote Operation, AI](/content/blog/oil-and-gas-technology/index.html)**  
    * Technology Innovation  
    * Published: Jul 19, 2018  
    * 5 min read  
    * Summary: Nabors Nabors RigWatch®NavigatorTM software uses historical data along with real-time downhole information...

11. **[Pipeline Construction Invoice Management](/content/blog/pipeline-construction-invoice/index.html)**  
    * Financial & Investment  
    * Published: May 9, 2018  
    * 8 min read  
    * Summary: But, to be eligible to work on lucrative projects, companies must be willing to jump through a few hoops...

12. **[Evaluating Your Operations To Understand Costs](/content/blog/evaluating-your-operations-to-understand-costs/index.html)**  
    * Financial & Investment  
    * Published: May 2, 2017  
    * 5 min read  
    * Summary: Revenue leakage. Now that sounds scary! When running your own business, it’s critical to closely monitor every aspect of your operations...